FAQ

a) What is D'lecta?

D’lecta understands the needs and aspirations of Indian consumers and to bring them the best quality food from within India and abroad.

b) What kind of products do you sell?

You can choose from over number of products speard across various categories such as dairy, bakery and vending.

c) What cities and locations do you operate in ?

D'lecta currently operates in Mumbai and we are in process to be present in all Metro cities.

a) How do i register on D'lecta.com?

You can register by clicking on signin link on the top right hand side and provide all the necessary details in the form provided.

b) Are there any charges for registration?

No. Registration on D'lecta.com is absolutely free.

c) Do I have to necessarily register to shop on D'lecta.com?

You can surf without registration but only registered shoppers will be able to checkout and place order.

d) Can i have multiple registration?

Each email address can only be associated with one D'lecta account.

e) Can i add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your D'lecta account. However, remember that all the items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate order.

f) What is 'Account Dashboard'?

'Account Dashboard' is your account dashboard where you can view your personal information and addresses.

g) How can i change password?

You can change password from My dashboard option, in the Account Dashboard page.

h) What is My Wishlist?

Wishlist provides a great way of keeping track of what you want – even if the items are not in stock you can add items to your wishlist and place order lateron.

a) What is 'My Orders' ?

'My Orders' is where you can have a view of all your order placed online on D'lecta.com till now.

b) How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team through call – 02242313000 or watsapp us on 8779773387

c) How do i add or remove products after placing my order ?

Once you have placed your order you will not be able to make modifications on the order placed. Please contact our customer support team for any modification of order.

d) What is the minimum order value?

Minimum order value for delivery is Rs 500/. Shipping charges Rs.50 will be charged for order below Rs 500

e) How do i know if i placed my order correctly ?

Upon successful completion of order, order confirmation email will be sent to your registered email id.

a) How can i make payments on D'lecta.com ?

D'lecta accepts multiple modes of payment for your order. We presently accept online payments like credit cards, debit cards, net banking, paytm, Wallet and UPI.

b) Is it safe to use my credit/debit card on D'lecta.com ??

Yes, it is absolutely safe to use your card on D'lecta.com.A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

c) Are there any hidden charges when i make a purchase on D'lecta?

There are no hidden charges applicable on D'lecta purchase. The prices listed for all items are final and all-inclusive. D'lecta provides Free Delivery on items if your total order value is above Rs.2500 else, a delivery charge of Rs. 50 is charged on your order.

d) How can i view my receipt?

We handover the receipt to you at the time of delivery. Also you can look at your transaction history in the 'Billing agreements' tab in My Dashboard.

e) What do i do if the item is defective(broken, leaking or damaged) ? ?

Our Quality assurance team checks the quality of all the ordered products before they reach you. If you still face any issues with the quality of products, inform our customer support team through customercare@dlecta.com or call on 022-42313000 about the product with your order id within 24 hrs.

a) What is the Return policy ?

Our Quality assurance team checks the quality of all the ordered products before they reach you. If you face any issues you may write to us at customercare@dlecta.comwithin 24 hrs of delivery. We will evaluate the issue and take corrective and preventive action.

NOTE :

Complaints, under the following instances, cannot be accepted by us for Return: •Damages due to mishandling of product. •Products with tampered or missing labels.

Once opened the product will not be returned.

Presently there are no return for products. You can contact us on email : customercare@dlecta.com or call on 022-42313000 for more queries.

a) When will I receive my order ?

Once you are done selecting your products , click on checkout and you will be prompted to select delivery address. Your order will be delivered to you on the address provided within 48 hrs or 2 working days .If we are unable to deliver the order during the specified time duration you will receive a call from customer service.

b) Do you deliver to my location ?

We deliver in selected localities across the city we are present in. You can check your pincode on the product page to check if we deliver in your area.

c) What if my order is not delivered ?

If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we shall endevour to call and inform you about the delay and seek your convience on the revised time of delivery.

d) Can i change the delivery location after placing the order?

No, it will not be possible for us to change the delivery location once the order is placed.

e) Do you charge any amount or taxes over and above the rates shown?

Apart from delivery charges, we do not charge anything over and above the rates shown.

a) How do i contact customer service ?

Our customer service team is available from Monday – Saturday 9.30am-6.30pm. They can be reached at 022-42313000 or via email at customercare@dlecta.comor on watsapp 8779773387.

b) How do i raise a claim with customer service?

If you face any issues with the price , quality or delivery of the products , we will take every measure to address the issue. Please contact our customer support team with details or your order number as well as the issue you faced.